eavesdropping and learning Thursday, Apr 30 2009
The other day I was sitting in a Thai restaurant eating lunch alone - and three guys sat at the table next to me. They were discussing the launch of a new music site. They kept talking about many things that got me thinking about library websites.
Once we create our sites we let them stay pretty static and every so often we should approach like it is a new thing - a new launch of our website. We can do that even if we don’t have the opportunity to make any huge changes.
The guys talked about making the music site easy to use - a good experience for the visitor - get them interested and giving them a reason to keep coming back. Make purchases easy to transact and make them a part of the site.
They talked about including reviews - I think that is something we can do with our sites - but we should make ourselves the experts making recommendations of websites, papers etc. Isn’t that part of the whole knowledge management thing?

